The Information We Collect
A “Recipientis a person a Subscriber may contact through our Service.
“Subscriber” means any person or entity that uses or is considering using the Service, or a person acting on an entity’s behalf to use the Service.
“Website Visitor” means any person who uses the Website.
We may collect certain information from or about you, whether you are a Subscriber, a Recipient, or a Website Visitor, that can be used to uniquely contact, identify, or locate you (“Personal Information”).
If you are a Subscriber, the categories of Personal Information that we collect from you may include:
- Business contact information and contact preferences (such as your name, organization, phone number, email address, and country);
- Account log-in and other credentials (such as your email address and password when you sign up for an account with us; signature credentials; and authentication questions and answers);
- Support history that you provide or we otherwise collect in connection with support questions we receive from you;
- Online browsing information (such as IP address and geolocation);
- Payment information (including your credit card numbers and associated identifiers and billing address);and
- Use of the Service and other account activity (such as email subject lines used, attachment file names, records accessed or created; and email signatures).
We use each of those categories of Personal Information to set up and manage your account, and otherwise operate our business (as described in further detail below).
We may also automatically collect information, some of which may qualify as Personal Information, about your use of the Service.
Subscribers may provide information about Recipients to us through the Service. For example, Subscribers may provide us with Personal Information about you such as your name and email address. We may also automatically collect limited information about your interaction with the Service.
However, please note that we do not regularly access the contents of the communication between Subscribers and Recipients, as we instead provide a secure means for the delivery of that communication except that we do access email contents while providing customer-support services.
Like most website operators, we collect data, that is not typically identifying, of the sort that web browsers and servers often make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting that information is to better understand how Website Visitors use our Website and to market our Service. From time to time, we may use and disclose non-personally-identifying information, such as aggregate information, about Website usage. We may also collect certain information that may be Personal Information, such as Internet Protocol (IP) address. Please see the “Cookies” section below for further details.
How Do We Use The Information That We Collect?
MailHippo and our third party services providers use the Personal Information that we collect to operate the Website and deliver the Service, including to improve the user experience and address Website integrity or security issues. With respect to our Subscribers, we may send you information that you request from us, and promotional materials regarding MailHippo. Additionally, we may retain and use certain Personal Information to address inquiries or requests regarding the Service from Subscribers and Website Visitors. We may also use Personal Information as necessary to ensure compliance with any internal policies and any applicable law, regulation or order.
- you expressly authorize us to do so,
- it is necessary to allow our service providers, agents, or other third parties to provide products or services for or to us,
- it is necessary in order to provide the Website or the Service,
- we are sending you other information that may be useful to you or to provide more information about the Service,
- subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on MailHippo’s behalf or to other entities with whom MailHippo has joint marketing agreements,
- it is necessary to protect the security or integrity of the Service or Website,
- it is necessary in connection with other business purposes including, without limitation, verifying identity, age, and/or payment details, investigating complaints about the Service or Website, risk assessment, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends and dispute resolution,
- it is necessary to comply with law enforcement, governmental mandate, or other legal requirement, if appropriate, for your protection, in connection with an investigation or prosecution of possible unlawful activity or to enforce our legal rights or the rights of a third party; or
- subject to applicable contractual or legal restrictions, it is necessary in connection with a sale of all or substantially all of the assets of MailHippo or the merger of MailHippo into another entity or any similar transaction.
With Whom Do We Share Information That We Collect?
We may share all of the categories of Personal Information that we collect with our third party service providers to operate our business. For example, we share some of our Subscribers’ Personal Information with third party payment processors in order to process subscriptions.
We do not sell our Subscribers’ or Recipients’ Personal Information. As described in detail below, we may make some data generated by Website Visitors, some of which may qualify as Personal Information, available to third parties through online tracking tools.
We may also disclose any of the categories of Personal Information that we collect if we become subject to a subpoena or court order, or if we are otherwise legally required to disclose the information. We may also use and disclose Personal Information to establish or exercise our legal rights, to enforce agreements between us and our Subscribers, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.
As we grow and develop our business, it is possible that our corporate structure or organization might change or that we might merge or otherwise combine with another company. In any such transactions, customer information generally is, and should be expected to be, one of the transferred business assets. Also, if any bankruptcy, liquidation or reorganization proceeding is brought by or against us, certain Personal Information may be considered a company asset that may be sold or transferred to third parties.
Ads appearing on our Website, if any, may be delivered to users by our third-party advertising partners who may set cookies or other online tracking tools. These cookies allow the advertiser to recognize your device each time they send you an online advertisement to compile information about you or others who use your computer. This information allows advertisers and advertising networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.
Links to External Sites
Marketing Services and Remarketing
Protection of Certain Personal Information
We may collect statistics about the behavior of Website Visitors. We may display this information publicly or provide it to others. However, MailHippo does not connect such information to any specific individual.
The Website and Service are intended for a general audience and are not intended for use or view by children under 18 years of age, and we do not knowingly collect information about children or sell products to children. We will not knowingly collect any information from children under the age of 18.
Do Not Track Requests
Most popular Internet browser applications will allow you to configure the browser so as not to accept cookies. However, setting your browser to reject cookies may, in certain instances, prevent you from taking full advantage of the Website and its capabilities, or cause some features of the Website to function improperly or more slowly.
We retain the Personal Information that we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with the Service you requested or to comply with an applicable legal requirement). As such, we generally retain records relating to the Service for a period of seven years, unless a Subscriber requests that we destroy a record ahead of our scheduled destruction.
General Information about Data Privacy Rights
Depending on the country in which you reside, you may have the following data protection rights:
To access; correct; update; port; delete; restrict or object to our processing of your Personal Information.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond efficiently to your request. In certain circumstances, you may also make a request through an authorized agent.
For more information about how you can exercise these rights, please contact us as provided below. You also have the right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA are available here.
If you are visiting the Website or using the Service, or any part thereof, please be aware that your information may be transferred to, or stored or processed in, the United States. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using the Website and Service, you consent to the transfer of your information to our facilities in the United States and those facilities of the third parties with whom we share it that are located in the United States or other countries. For purposes of applicable data protection laws, we will rely on legally-provided mechanisms to lawfully transfer personal data across borders, including consent and performance of a contract.
California Privacy Rights
This Section provides information about the California Consumer Privacy Act (CCPA), as it may be amended. The CCPA provides consumers with specific rights regarding their Personal Information. The CCPA currently exempts Personal Information reflecting a written or verbal business-to-business communication (“B2B Personal Information”) from certain of the law’s requirements, and also currently exempts personal information collected and used about a natural person acting as a business’s employee or contractor (“Personnel Information”). The rights described below may not apply to B2B Personal Information or Personnel Information.
You have the right to request that businesses that are subject to the CCPA (which may include some of our Subscribers) to disclose certain information to you about their collection and use of your Personal Information. In addition, you have the right to ask such businesses to delete Personal Information collected from you, subject to certain exceptions. If a business sells personal information, you have a right to opt-out of that sale. Businesses may not discriminate against you for exercising any CCPA rights, such as the access and deletion rights described above.
We typically act as a “service provider,” as that term is defined under the CCPA, as our receipt and collection of any consumer Personal Information is done on behalf of our Subscribers in order for us to provide the Service. Under those circumstances, please direct any requests for access or deletion of your personal information under the CCPA to the business or utility with which you have a direct relationship.
Data Subjects in the European Economic Area (“EEA”)
Legal Bases of Processing and Related Information
If you are located in the EEA, Switzerland or UK, our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.
If you are a Subscriber, we may need Personal Information to perform a contract to which you are a party, and may need that Personal Information to deliver the Service. In some limited cases, we may also have a legal obligation to collect Personal Information from you. If we rely on consent as a basis of processing, you have a right to revoke that consent at any time.
However, we will normally collect and use Personal Information from you where the processing is in our legitimate interests and not overridden by your data-protection interests or fundamental rights and freedoms. Our legitimate interests typically include improving, maintaining, providing, and enhancing the Service; ensuring the security of the Service and our Website; and supporting our marketing activities. We do not engage in automated decision making.
Acting as a Processor
We may act as a processor on behalf of our Subscribers. In such cases, if you are a Recipient and want to exercise any data protection rights that may be available to you under applicable law or have questions or concerns about how your Personal Information is handled by, you should contact the relevant Subscriber that is using the Service, and refer to their separate privacy policies.
If you no longer want to be contacted by one of our Subscribers through our Service, please unsubscribe directly from that Subscriber or contact the Subscriber directly to update or delete your data.
2637 E. Atlantic Blvd. #1063
Pompano Beach, FL 33062
You can also contact us using the following link: https://www.mailhippo.com/contact/.