MailHippo makes setting up HIPAA-compliant email an easy process! Follow this simple guide on how to set up your MailHippo account and start sending HIPAA-compliant emails within minutes.
Create a MailHippo Account
- Navigate to the official MailHippo website at https://www.mailhippo.com/.
- Sign Up for a Free Trial: Click on the “Start Free Trial” option at the top right of the official webpage. If you want to start with even more features than what the free trial offers, please see our competitively priced plans here.
- Enter Your Information: MailHippo requires your name, email address, business name, address, phone number, and an email address for billing purposes. At this stage, you don’t even need to submit payment card details. Agree to the terms and then check out.
- Verify and Finalize Account Setup: After signing up, check your email inbox for a welcome email from MailHippo that contains your Safe Address® link, MailHippo URL, and temporary password used to finalize setting up your new HIPAA-compliant email account. After logging in with your temporary password, follow the prompt to create a new password and set up a recovery question.
Sending a HIPAA-Compliant Email
Now that you’ve learned how to set up your MailHippo account and log into your new MailHippo email service, you can start sending and receiving secure, HIPAA-compliant email messages immediately! The process is as simple as can be:
- New Message: Once logged in, you should see your inbox, with a “New” button at the top left of the screen right under the MailHippo logo. Click there to begin composing your first email now that you know how to set up a HIPAA-compliant email account.
- Compose: Upon clicking the “New” button, a conventional email template should pop up, requiring you to fill out the recipient’s email, subject, and body text.
- Attach Files (Optional): You can also find an “Attach” button that allows for the attachment of files starting at 20 MB and up to 100 MB on pro plans, which will also be encrypted. This is a great way to securely send files such as medical documents or patient records in a way that’s fully compliant with HIPAA standards.
What the Recipient Sees
- Email Notice from MailHippo: The recipient receives an email from MailHippo that shows your name as the sender notifying them that they have a secure email from your newly set-up HIPAA-compliant email MailHippo account, a second email is sent that provides a temporary password to log into MailHippo’s system and view the email. The sender displays your name as set in your MailHippo account and subject as set when you composed the message.
- Responding on MailHippo: Upon logging in with the temporary password, first-time recipients will be prompted to create a new MailHippo password. They are then taken to the secure email sent via MailHippo, where they may view the email, download attachments, and respond securely in kind.
Using the SendSafe® Address
- What is SendSafe®?: The SendSafe® Address feature is MailHippo’s unique way of allowing non-subscribers and external accounts to send encrypted emails via MailHippo to your practice or business.
- SendSafe® Link: Upon setting up your HIPAA-compliant email MailHippo account, you are granted a SendSafe® account link, which may be shared with clients, patients, or colleagues who may not have a MailHippo account. The link directs them to a MailHippo page where they can compose a secure email to send to your MailHippo account.
MailHippo makes setting up HIPAA-compliant email intuitive and fast, allowing you to get back to focusing on what matters most while having peace of mind that MailHippo will keep your email correspondence secure and encrypted. Follow this guide on how to quickly set up a HIPAA-compliant email service that you, your colleagues, and your clients or patients can rely on.
